Key terms used throughout Productivity Workbench and this documentation.
ART (Agile Release Train)A long-lived team of teams that plans, commits, and executes together in a PI. Enterprise / SAFeBurndownA chart showing the remaining story points in a sprint over time. Ideal and actual lines diverging early is a planning risk signal.CapacityThe total story points a team can deliver in a sprint, based on headcount, working days, and any planned leave.Cost of Delay (CoD)The economic impact of not delivering a feature. Used in WSJF scoring (Business Value + Time Criticality + Risk Reduction).Definition of Done (DoD)The agreed checklist of criteria a story or feature must meet before it can be considered complete.Definition of Ready (DoR)The agreed checklist of criteria a story must meet before it can be committed to a sprint.EpicA large body of work (typically 3—6+ months) that delivers one or more Outcomes. Epics decompose into Features. Business+FeatureA deliverable slice of product functionality with clear acceptance criteria. Features decompose into Stories. The core entity on the Free tier.OutcomeA measurable business result beneath the Vision. Outcomes drive Epics and Features. Business+PI (Programme Increment)A SAFe time-box, typically 8—12 weeks, containing 4—6 sprints. PI Planning aligns all teams to a shared set of objectives. Enterprise / SAFeSprintA time-boxed delivery cycle, typically 1—3 weeks. A sprint contains a goal, a set of committed stories, and ends with a review and retrospective.Story / Work ItemThe smallest independently deliverable unit of user-facing work. Can be a User Story, Bug, Spike, or Tech Debt entry.WorkspaceAn isolated environment for a team or organisation within Productivity Workbench. All data is scoped to a workspace.TriageThe structured session where incoming requests are assessed, scored, and either accepted into the backlog, deferred, or rejected. Business+VelocityThe average number of story points delivered per sprint over a rolling window. Used to forecast future delivery capacity.VisionThe highest-level strategic statement describing the product's purpose and long-term ambition. Business+WSJF (Weighted Shortest Job First)A lean-agile prioritisation model. WSJF = Cost of Delay — Job Duration. Higher score = deliver sooner. Business+CadenceA regular, predictable rhythm of events — sprint ceremonies, PI Planning, demos, retrospectives. Consistent cadence reduces planning overhead and creates a steady flow of delivery.Cycle TimeThe elapsed time from when work starts on an item to when it is delivered. Shorter cycle times indicate a healthy, low-WIP flow. Tracked on the Flow Metrics report. Business+Lead TimeThe elapsed time from when an item is requested (or enters the backlog) to when it is delivered. Lead time includes queue time; cycle time begins only when work starts. Business+ThroughputThe number of items (stories or features) completed per sprint or time period. A key flow metric alongside cycle time and WIP. Business+WIP (Work In Progress)Items that have been started but not yet completed. High WIP inflates cycle time and increases context switching. WIP limits on Kanban boards enforce discipline. Business+OKR (Objectives & Key Results)A goal-setting framework where an Objective describes a qualitative aspiration and Key Results are measurable milestones that indicate whether the objective has been achieved. Business+Intent (AI Product Studio)A captured piece of work input — an opportunity, bug, spike, tech-debt item, idea, or outcome — that can be shaped, prioritised, and dispatched to an AI agent for elaboration or implementation. EnterpriseKanbanA visual workflow management method using a board with columns representing stages of work. Cards move from left to right as work progresses. WIP limits prevent bottlenecks from building up unnoticed.PPM (Programme Predictability Measure)A SAFe metric: the ratio of actual business value achieved to planned business value across all PI Objectives. An ART targeting 80—100% is considered healthy. Enterprise / SAFeRelease Train Engineer (RTE)The chief Scrum Master for an ART. The RTE facilitates ART events, coaches teams, escalates impediments, and drives relentless improvement across the train. Enterprise / SAFeValue StreamThe end-to-end series of steps an organisation uses to deliver a product or service. In SAFe, budgets are allocated to Value Streams rather than projects, giving teams funding continuity and autonomy. Enterprise / SAFe 